DOUBLE PACK: 2 x Facial Cleansing Cloths

Non-toxic  .  Reusable  .  Just add water

 

Welcome to your new enviromental best friend... The Face Purifier.

Returns Policy
We believe in providing a fair and reasonable returns policy to our customers.
The Pragma Beauty Returns Policy applies to all purchases made from the Pragma Beauty website only. The Pragma Beauty returns policy does not exclude or replace your rights given under the Australian Consumer Law.

Please Note: Due to hygiene, products opened cannot be refunded. 

 

Change of Mind
If you change your mind or ordered the wrong item, simply return the item to us within 10 days of receiving and we will gladly offer you a refund or store credit provided that:
1. Satisfactory Proof of Purchase is provided; and
2. The item is returned to us in its original packaging; and
3. Is in a saleable condition (unopened, unused and in the original pristine condition); and
4. Is not part of the exclusions list (see below)

 

Allergic Reaction
If your eyes or skin become irritated or shows signs of an allergic reaction, stop using the product immediately. The Face Purifier is made using a soft Microfibre, if any irration occurs, wash with plently of water.

 

Exclusions
Please choose carefully as we do not normally offer an exchange or refund on the items listed below unless the item is faulty, significantly different from what was shown or where otherwise required by law;
1. Products that have been opened or used
2. Gift with purchase items

 

Returns
In the first instance, you must call us to explain the nature of your return. If approved you will be provided with Return Authority Number (RAN) which must be included with the returned item along with Proof of Purchase and send to:

Pragma Beauty
PO BOX 

 

We strongly recommend posting your return item using a trackable service. Pragma Beauty will not be held liable if your item is lost or stolen during transit. Upon receipt of a returned item, a Pragma Beauty representative will contact you to complete the returns process.

 

If a refund is offered, the original purchase price less a $5 administration fee will be refunded to the original payment method. Pragma Beauty will not reimburse postage costs for returned items unless the item is faulty.

Domestic Shipping

Postage within Australia can change without notice from being a set fee or at times free.

 

For standed shipping, it is $7 Australia wide or free for orders over $30.

Express postage is also available within Australia for a flat fee. Please select this option at checkout. This is $10.

Orders received prior to 1 pm AEST on business days for in-stock items are usually processed and dispatched within 24 hours, or within two days of purchase for busy periods.

Orders received after 1 pm or on weekends or public holidays will be shipped on the next business day. If we experience any delays in processing your order we will contact you by email or phone.

Customers located in regional Australia should allow an additional time for delivery. We use Australia Post for domestic postage with ETA as per their website delivery timeframes. We will do whatever we can to assist locate your products but once they are dispatched, we’re limited to how much we can help.

 

Insurance
Unfortunately, we cannot take responsibility for any loss or damage caused in transit. If a parcel is lost, please contact us and we’ll do our best to assist but we are not liable for parcels going missing due to the postal service.

 

International postage 

The Face Furifier is sold domestically in Australia only. If you would love to try this product, please email hello@pragmabeauty.com.au and we can custom an order for you. Typical overseas postage is around $16 (pending exact location).

 

Import duty and customs
Most countries charge import duty tax for goods purchases from overseas. The amount you have to pay often depends on the value of the goods and the customs laws of your country.

Please ensure you are aware if there are any customs fees or taxes charged on merchandise over a certain value when importing merchandise into your country. Our prices do not include customs fees and the customer is responsible for any charges that may be applied by your country. In any instance where an order is not collected from customs within the required time and the merchandise is sent back to us, a refund will not be given.

Please contact us at hello@pragmabeauty.com.au if you have any queries and we would love to assist you.